Cancellation policy
This policy explains how to cancel a one-time order and how to cancel a subscription (recurring) order with WildPlus (Wild Plus LLC).
One-time orders
You may cancel a one-time order at no charge as long as it has not yet entered processing. Because we begin processing orders quickly (within 1–2 business days), please request cancellation as soon as possible after ordering.
- To cancel, email support@wildplus.co with your order number as soon as possible after placing the order.
- If your order has already entered processing or shipped, it can no longer be cancelled; you may instead return eligible items under our Return & Refund Policy.
Subscription orders and recurring billing
Some products are offered on a subscription basis. When you subscribe, your payment method is charged automatically on each renewal date. Our current subscription terms are:
| Term | Detail |
|---|---|
| Billing interval | Every 30 days |
| Subscription discount | 10% off each recurring order, applied automatically while the subscription is active |
| Renewal | Your payment method is charged automatically on each 30-day renewal date until you cancel |
How to cancel a subscription
You can cancel a subscription at any time before your next renewal by either:
- Managing the subscription in your customer account on wildplus.co; or
- Emailing support@wildplus.co at least 48 hours before your next renewal date.
Cancelling stops all future charges. Cancellation does not refund an order that has already been processed or shipped; those are handled under our Return & Refund Policy. The 10% subscription discount applies only while the subscription is active and ends when you cancel.
Changing a subscription
To change the product, quantity, frequency, or delivery address on a subscription, update it in your account or contact us before your next renewal date.
Contact
| Trading name | WildPlus |
| Legal entity | Wild Plus LLC |
| Registered office | 412 North Main Street, Buffalo, Wyoming 82834, United States |
| support@wildplus.co | |
| Phone | +1 702 530 4138 |
| Support hours | Monday–Friday, 9:00 AM–5:00 PM (PT) |
| Response time | We reply within 24–48 business hours. |