Refund policy
WildPlus (Wild Plus LLC) wants you to be satisfied with your purchase. This policy explains when returns are accepted, who pays for return shipping, and how refunds are issued.
Do we accept returns?
Yes. You have 14 days from the date you receive your item to request a return.
Return conditions
To be eligible for a return, your item must be:
- In the same condition in which you received it — unused and unopened;
- In its original packaging, with any seals intact; and
- Accompanied by your receipt or proof of purchase.
Non-returnable items
For health and hygiene reasons, opened or used personal-care, skincare, and cosmetic products cannot be returned unless they are defective or were sent in error. Final-sale items and free gifts are also non-returnable. If you are unsure whether your item qualifies, contact us before returning it.
How to start a return
Email us at support@wildplus.co with your order number and the item(s) you wish to return. We will review your request and, if approved, send you the return address and instructions. Items sent back without first requesting a return will not be accepted.
Return shipping costs
| Reason for return | Who pays return shipping |
|---|---|
| Item is defective, damaged, or the wrong item was sent | WildPlus — we cover the cost and provide a prepaid label or refund your return postage. |
| Change of mind, wrong item ordered, or no longer wanted | Customer — you are responsible for the actual cost of return shipping. |
Restocking fee
We do not charge a restocking fee.
Damaged, defective, or incorrect items
Inspect your order on delivery. If your item is defective, damaged, or incorrect, contact us at support@wildplus.co within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or a full refund, including any shipping you paid.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund is issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Exchanges
The fastest way to get a different item is to return the eligible item and place a new order once the return is approved.
Missing or lost items
If part of your order is missing, contact us with your order number and, where possible, a photo or video of the parcel and its contents so we can investigate with the carrier.
Contact
| Trading name | WildPlus |
| Legal entity | Wild Plus LLC |
| Registered office | 412 North Main Street, Buffalo, Wyoming 82834, United States |
| support@wildplus.co | |
| Phone | +1 702 530 4138 |
| Support hours | Monday–Friday, 9:00 AM–5:00 PM (PT) |
| Response time | We reply within 24–48 business hours. |